Complaints

During a SIZA audit, when a SIZA auditor makes a finding, the auditor must allocate a risk rating to each finding. The risk rating of the finding will be based on the root cause of the problem and certain risk factors observed on the day.

South Africa has several laws regarding asbestos, specifically on managing it when it is present on a site. The regulations give employers a clear duty to identify asbestos in place and manage it properly. This duty is also extended to employees to take care of their health and safety and also look after others who may be affected. The Asbestos Abatement Regulations, as promulgated in November 2020, set out the requirements for the disposal of asbestos under Section 21.

The legal right to work needs to be clarified for producers and auditors, particularly when employing foreign nationals. Before being employed by a South African business, all foreign workers in South Africa must possess a valid passport or ID and the necessary work permits. Employing foreign nationals without a valid work permit and passport is illegal under the Immigration Act 13 of 2002 (as amended).

When infrastructure allows, employers should provide electricity at agri-worker accommodation where housing deductions are made. If 10% of the farm employee’s wages are deducted for accommodation, additional electricity charges can only be made if an adequate prepaid meter is installed. This allows the occupant’s usage to be measured, with the cost deducted accordingly—only if both parties agree in writing beforehand.

Effective soil management is essential for boosting farming productivity, supporting crop health, enhancing water retention, and maintaining ecosystem balance. Within the SIZA Environmental Standard, soil management is key in ensuring farm sustainability and audit compliance. While soil enhancement practices can be adapted based on specific conditions, common techniques such as soil health assessments, erosion control, nutrient management, and minimising compaction are widely used to promote soil health and prevent degradation.

It’s crucial to ensure your contact information on the SIZA platform is accurate and current to keep you fully informed and updated on important developments. Audits are costly and have become increasingly important over the last few years. Therefore, it is important to gain as much knowledge about this expense in your business as possible because, without proof of compliance, you cannot access a variety of markets to sell your products. Having the right contacts listed allows us to deliver timely, relevant communication to the right person in your business.

From producers and agri-workers on the farm to global buyers and beyond, every stakeholder’s voice is more important than ever in today’s diverse and complex agricultural landscape. The ability to raise concerns and ensure they are addressed effectively is crucial for fostering transparency and sustainability. SIZA is committed to ensuring these voices are heard and addressed through a comprehensive and holistic approach to grievance management. Read more to find out: How Does the SIZA Voice for All Programme Work?

Let’s look at how SIZA can help ensure that everyone in the supply chain, including producers, workers, auditors, buyers, civil society, labour providers, and others, has a voice which is in line with Corporate Sustainability Due Diligence requirements.

The SIZA programme supports the foundation for an effective grievance process and has a complaints process available for any interested party (agri-worker, manager, supervisor or stakeholder, etc.) to launch a complaint directly with SIZA either in writing or via the SIZA hotline telephone number (086 1111 568).

Audit firms and auditors are core stakeholders of the SIZA programme and valuable partners in compliance for all parties involved in the audit process.