In any business, regardless of size, there needs to be a mechanism through which workers or members of lower/middle management can raise their concerns to more senior managers who are able to address these concerns and work towards resolving labour practice related issues. It is likely that the system will differ from business to business depending on things like the diversity of labour force, size of workforce, seasonality and so on, but it is important that whatever system is implemented is effective and that workers are made aware of such a system and are conversant in its functions and use. This can, for example, be in the form of:

  • WhatsApp groups
  • Worker Committee representatives
  • Once-a-week gatherings/meetings (keep social distancing)
  • Anonymous suggestion/communication box (management must remember to provide feedback on concerns raised)

SIZA Social Standard code requirement 2.4. states that the business should ensure that there is a mechanism for non-management personnel to communicate with management about issues relating to labour practices and ethical trade principles. It is therefore important that a business considers possible communication channels to allow adequate input and open communication to take place. For assistance, see Workplace Communication Toolkits by visiting the SIZA website at here. For more information on adequate communication, see SIZA Social Standard by visiting the SIZA Social Standard