When must a site have its first SIZA audit after registration? 

SIZA does not prescribe when sites must have their first audit after registration on the SIZA Platform.  A site can remain a provisional member of SIZA on the system until it has a third party audit.  After the audit the site becomes a full member as its SAQ information will have been verified in the audit process.  The site then gets into the SIZA Audit Frequency cycle according to the SIZA Audit Frequency Matrix October 2019. There is no prejudice to growers in being a provisional member. 

Can I choose any Ethical Audit Company to do a social audit? 


Due to global market requirements, all audit companies and auditors will need to be registered with the Association of Professional Social Compliance Auditors (APSCA), by 1 February 2019.  The registration number of the Auditor and the Audit Entity must be visible on all Audit Reports after the given deadline.

As from the 1st of October 2016, only ethical audits done by Tesco approved audit bodies will be accepted. Tesco approved audit companies September 2020

 Those companies are the following: 

  • Control Union
  • NSF
  • SGS
  • Intertek
  • BSI
  • Partner Africa


When must a site do its next audit if they did a SIZA audit?

The next audit of these sites will be based on the SIZA Audit Frequency Matrix October 2019.and depends on the number of non-compliances which have not been completed and signed off as agreed to in the Corrective Action Plan Report. After the final date for completing non-compliances has passed, the site will be sent a letter indicating its risk rating and when their next audit will be due.

SIZA Audit Process and Methodology June 2019 V4.1

What happens when a complaint is received?

Whenever a complaint is raised, SIZA follows an independent and objective process to ensure that the outcome, which can result into action, is fair and objective.  The following procedure will be followed once the complaint is received:

  1. A complaint is raised and received by the SIZA office.
  2. If the complainant is not a SIZA member or the complaint has no bearing towards the SIZA code, it is referred to a relevant organisation who can follow up further.
  3. If the complaint falls in the SIZA mandate an independent and objective investigation will be launched which includes a couple of actions. 
  4. Based on the outcome of the independent report received, SIZA will make a decision on appropriate action and advise on a remedy solution to ensure remedial action.
  5. If the situation seems critical, relevant stakeholders involved will be notified which also includes a couple of actions.